Today Adobe Encore refused to start, asking for a serial number. I am an Adobe CC subscriber, and I use Encore from time to time to author and burn discs.
I have an old Mac frozen on macOS Mojave, with Premiere Pro CS6, Media Encoder CS6 and Encore CS6 installed.
Adobe has removed Encore CS6 from CC. Adobe CC app does not offer CS6 as a choice in the older apps installs anymore. Encore is EOL and frozen. Some functionality has been removed (Dolby AC3 encoding.) But as a current CC subscriber, you can continue to use PP, AME and Encore CS6.
If like me you have them already installed on your system, you're good to go. If not, you might need to do some research to find stand alone CS6 installers on the web. Alas Adobe have removed their own links, and is making sure everything old is getting erased.
If Encore is asking for a Serial Number at startup, it's probably because you haven't used it in a while. But because you are a CC subscriber, you can still launch and use Encore as explained in this Creative Cow Forum entry here. Obviously it has to be on a compatible system. I haven't tried Encore on anything newer than Mojave.
How to do this is as follow:
- Launch Premiere Pro CC or any Adobe app. Go to Menu/Help and Sign out.
- Launch Premiere Pro CS6. It will ask you to Sign in via a web browser. Do so with your CC credentials. Adobe may request a second identification, and send you a code. Get it and enter your code.
- Premiere Pro CS6 will launch, let it fully open. Create a new project even just to make sure it works.
- Click on PPCS6 Menu/Help and make sure "Deactivate" is active and not greyed out.
- If it is greyed out, close and relaunch PPCS6. Check again.
- If it is still greyed out, quit and launch Premiere Pro CC this time, not PPCS6. Sign in if you are asked to. Quit PP CC.
- Launch PPCS6 one more time and check again Menu/Help, this time "Deactivate" should be active / not greyed out. That's the status you want.
- Now launch Encore CS6 and it should just open without asking for a serial number.
