Wednesday, September 30, 2020

Final Cut Pro 10.4.10 Refuses to Update

Tried everything with the App Store today. It shows Updates available for FCP (10.4.10), but the Update button does not work, not for FCP, not for Motion, not for Compressor. Nothing happens. What a pain Apple.


Had to delete FCP (10.4.9) and install from the App Store (Cloud icon.) That installs the whole app to the current version, it just takes much longer.



But why? Why?

Friday, September 18, 2020

Adobe Encore CS6 asking for a Serial Number at launch

 Encore CS6 is asking for a serial number at launch even though I am a CC sub. That's new.

Adobe offers this help:


Basically sign off and sign in again to "sync" the apps.
I tried to sign off and back in a few times and nothing worked. I tried to sign in with Premiere CS6 instead of Premiere CC and it started in trial mode.
But then that didn't help Encore.
At that point I contacted Adobe and spent a minutes with a rep, no help.

" We do not support encore anymore , so please visit http://community.forum/ Please contact  1800-833-6687.  If you want me to connect you with our subject expert the please share your contactable number, preferred timing to call and your time zone."

I left my phone number and timing info, and I tried one more time to sign off and back in.

I launched Premiere CS6, it asked if I wanted to start in trial mode or sign in. I did sign in and then I launched Encore and this time IT WORKED!

I cancelled my phone support request.

All right, back to normal now!


Encore CS6 on macOS 10.14.6 Mojave.