Tuesday, December 1, 2015

Avid Application Manager different expiration date than Master Account

Are you experiencing the App Manager not updating the Expiration date of your Standard Support Plan?

Even though it's updated and show the correct date on the My Avid Master Account (I just bough the yearly plan for another year until dec 2016), Application Manager refuses to show the new Expiration date - it still is stuck in 2015.






Hey! We are not alone:
http://community.avid.com/forums/p/136720/776661.aspx

Update:
Oh boy! And now I even get emails from Avid telling me my plan is about to expire... Even though it's good up to dec 2016... Get it together Avid!

logo

Renew your Upgrade & Support Plan
Renew your Upgrade
& Support Plan
AVID MASTER ACCOUNT

CONTACT A RESELLER

Important Notice About Your Product


Dear Media Composer Customer,


This email is to notify you that your Media Composer Upgrade & Support plan is expiring.


In order to receive software upgrades, your Media Composer perpetual license must be covered by an active Avid Upgrade & Support plan, or you must have an active Media Composer Subscription. To ensure you can receive future software updates and support, you can either renew your Avid Upgrade & Support plan within 30 days of expiration or switch to a subscription license.


To renew, contact your reseller or log in to your Avid Master Account. For complete instructions on the renewal process, please review this article. For those customers that have Symphony and Newscutter, don’t forget to renew and upgrade here along with your Media Composer.


To switch to Media Composer subscription, visit the Avid Web Store and purchase a Subscription Crossgrade, or click here to have an Avid representative contact you.


Notice: if you choose not to renew your Upgrade & Support plan or to switch to a subscription license, your Media Composer software with a perpetual license will continue to work. However, you will not be able to upgrade your license or receive software updates.


Thank you.
AVID MASTER ACCOUNT
CONTACT A RESELLER

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